After all, not everybody celebrates Christmas. And birthdays come just once a year. But everybody has, or had, a mom. And all us kids, no matter how big or small, like to show our love with cards and gifts and brunches and flowers and... berries.
Like millions of others, I went online the other day to order something special for my mom. And I stumbled upon your company, Shari's Berries.
"Send a smile," they said!
That sounds nice, right? So I ordered a dozen chocolate covered strawberries and 9 strawberry cheesecake bites, pictured here.
Plump, juicy strawberries with creamy cheesecake bites, both covered in chocolate, all for the bargain price of $114.46. I know you're not taking advantage of this holiday at all. Besides, mom's worth it. And it looks so yummy, she's absolutely going to love it, right?
Wrong.
My gift was scheduled to arrive today. At 6:30pm I received an email from you that a delivery attempt was made but no one was home. Huh. We were, in fact, home and nobody ever knocked on the door. So I called customer service and spoke to a women who told me to ignore this message, that the driver was in my area and would be here soon.
Hooray! I was relieved. But I bet YOU can guess what happened next...
No one ever arrived.
So, I called you again at about 7:45pm and spoke to another representative. She told me that my order was now scheduled for delivery tomorrow, and I told her that was an issue.
I specifically chose delivery TODAY because we were not going to be home tomorrow. And since this was a perishable order that sat on a delivery van all day, I wasn't sure if it would even be good when it finally was redelivered. She apologized and told me she would credit my card for the full order and I would receive an email after our call confirming this.
I never received an email. Shocker.
Instead, what we got was someone ringing our doorbell at 11:30pm to deliver a warm, crushed box of strawberries and cheesecake.
Let me repeat that: SOMEONE RINGING OUR DOORBELL AT 11:30PM.
Talk about a shocker! When I answered the door and told the delivery man that it was REALLY inappropriate to make deliveries at this hour, he told me they were very busy with Mother's Day. Then he wanted to take a picture!
I slammed the door in his face.
To say a delivery at this hour, with a beat up box, is unacceptable is an understatement. Who do you hire to deliver these gifts? It is frightening to have someone standing outside your front door in the dark at almost MIDNIGHT!
And what the hell happened to these puny, melted, smashed up berries on the way to our house?
I don't even care anymore. Thanks for nothing, except a mild heart attack that almost wiped out my whole family. I will NEVER shop at Shari's Berries -- or any of your brands -- ever again.
And that's too bad for you, because I don't think twice about buying your grossly overpriced yet totally mediocre flowers and gifts.
I'll be contacting you at a decent hour for a full and immediate refund and to report this shop for their poor judgement and terrible service.
Please see the photos below and change your name to 1800-FAILURE.
Jen
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